Los interesados contactar con ella en: v-lahues@microsoft.com
Oferta 1:
Job Title: PFE AD
Job Description:
Premier Field Engineering helps to accelerate customer adoption and productive use of Microsoft products, through trusted advisor relationships and through the optimization and successful implementation of technology. Premier Field Engineers provide reactive and proactive support to Enterprise Customers for the most technically complex or politically sensitive support situations in Microsoft. This person must have a deep knowledge and experience in Active Directory, both excellent presentations and troubleshooting skills, Spanish and English language required for this job. Availability to travel abroad is also required amongst the EMEA countries. Participate in on-call rotas is also a must.
General Job Scope and Impact:
• Possesses deep technical expertise in at least one technical specialty Active Directory Solves complex technical problems through sound, creative troubleshooting. Examines possible workarounds and escalates as required.
• Delivers proactive services with respect to one or more technical specialty areas.
• Provides assistance to peers and/or virtual team members with respect to sharing knowledge and best practices.
• Participates in technical interviewing component of the recruiting and selection process for new team members.
• Contributes in technical depth areas to the related technical communities inside and outside Microsoft
• Proactively seeks and pursues opportunities inline with strategic local Premier initiatives.
• Actively participates in the realization of the local team's goals. Takes initiative to help peers.
• Sets an example of excellence as a Microsoft representative, enhancing the company's image and reputation through his/her credibility, preparation, and commitment.
Specific Duties of this Position (include but not limited to):
Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers' IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.
Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.
Collaborate with internal groups and teams, partners, industry (account teams, product teams, CSS, PFE, MCS, COE)
*Responsible for providing high-availability assistance and/or on-site requiring travel.
• Makes good, timely decisions in complex situations with uncertainty or pressure on a consistent basis. Determines most effective method of problem resolution by utilizing internal resources when necessary. Decision characteristics include: impact to customer business value where engaged, impact to Microsoft revenue where engaged.
• Consistently applies “lessons learned” to current decisions. Uses a mixture of analysis, business acumen, experience and judgment to make high level decisions when necessary.
• Helps others think through the impact of decision alternatives. Quickly and efficiently sorts through data to identify key issues or variables to consider in making critically important strategic decisions.
• Understands tactical business fundamentals and incorporates them into solving business issues.
• Understands technical trends of customer implementations of Microsoft Enterprise products.
• Acts as a trusted technical advisor with respect to technical specialty.
• Communicates strategic customer opportunities to local Premier stakeholders.
• Participate in proactive account management, planning and strategy for targeted accounts.
• Aware of changing market and industry opportunities and providing feedback on these opportunities to the account team and/or internal management.
• Cultivates trusted advisor relationships with Premier customers.
• Engages with customer's key business decision makers on tactical opportunities to mobilize the correct Microsoft resources. Relationships are across customer groups and/or segments on their most difficult, tense and high-pressure issues to accelerate customer adoption and productive use of Microsoft products.
• Develops relationships with internal technical specialty groups and representatives (peers, Premier, MCS, CSS, CPR, Product Groups).
Oferta 2:
Job Title: PFE OCS
Job Description:
Premier Field Engineering helps to accelerate customer adoption and productive use of Microsoft products, through trusted advisor relationships and through the optimization and successful implementation of technology. Premier Field Engineers provide reactive and proactive support to Enterprise Customers for the most technically complex or politically sensitive support situations in Microsoft. This person must have a deep knowledge and experience in Office Communication Server, both excellent presentations and troubleshooting skills, Spanish and English language required for this job. Availability to travel abroad is also required amongst the EMEA countries. Participate in on-call rotas is also a must.
General Job Scope and Impact:
• Possesses deep technical expertise in at least one technical specialty Office Communication Server. Solves complex technical problems through sound, creative troubleshooting. Examines possible workarounds and escalates as required.
• Delivers proactive services with respect to one or more technical specialty areas.
• Provides assistance to peers and/or virtual team members with respect to sharing knowledge and best practices.
• Participates in technical interviewing component of the recruiting and selection process for new team members.
• Contributes in technical depth areas to the related technical communities inside and outside Microsoft
• Proactively seeks and pursues opportunities inline with strategic local Premier initiatives.
• Actively participates in the realization of the local team's goals. Takes initiative to help peers.
• Sets an example of excellence as a Microsoft representative, enhancing the company's image and reputation through his/her credibility, preparation, and commitment.
Specific Duties of this Position (include but not limited to):
Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers' IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.
Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.
Collaborate with internal groups and teams, partners, industry (account teams, product teams, CSS, PFE, MCS, COE)
*Responsible for providing high-availability assistance and/or on-site requiring travel.
• Makes good, timely decisions in complex situations with uncertainty or pressure on a consistent basis. Determines most effective method of problem resolution by utilizing internal resources when necessary. Decision characteristics include: impact to customer business value where engaged, impact to Microsoft revenue where engaged.
• Consistently applies “lessons learned” to current decisions. Uses a mixture of analysis, business acumen, experience and judgment to make high level decisions when necessary.
• Helps others think through the impact of decision alternatives. Quickly and efficiently sorts through data to identify key issues or variables to consider in making critically important strategic decisions.
• Understands tactical business fundamentals and incorporates them into solving business issues.
• Understands technical trends of customer implementations of Microsoft Enterprise products.
• Acts as a trusted technical advisor with respect to technical specialty.
• Communicates strategic customer opportunities to local Premier stakeholders.
• Participate in proactive account management, planning and strategy for targeted accounts.
• Aware of changing market and industry opportunities and providing feedback on these opportunities to the account team and/or internal management.
• Cultivates trusted advisor relationships with Premier customers.
• Engages with customer's key business decision makers on tactical opportunities to mobilize the correct Microsoft resources. Relationships are across customer groups and/or segments on their most difficult, tense and high-pressure issues to accelerate customer adoption and productive use of Microsoft products.
• Develops relationships with internal technical specialty groups and representatives (peers, Premier, MCS, CSS, CPR, Product Groups).
Oferta 3:
Job Title: PFE Database
Job Description:
Premier Field Engineering helps to accelerate customer adoption and productive use of Microsoft products, through trusted advisor relationships and through the optimization and successful implementation of technology. Premier Field Engineers provide reactive and proactive support to Enterprise Customers for the most technically complex or politically sensitive support situations in Microsoft. This person must have a deep knowledge and experience in SQL Server, both excellent presentations and troubleshooting skills, Spanish and English language required for this job. Availability to travel abroad is also required amongst the EMEA countries. Participate in on-call rotas is also a must.
General Job Scope and Impact:
• Possesses deep technical expertise in at least one technical specialty SQL. Solves complex technical problems through sound, creative troubleshooting. Examines possible workarounds and escalates as required.
• Delivers proactive services with respect to one or more technical specialty areas.
• Provides assistance to peers and/or virtual team members with respect to sharing knowledge and best practices.
• Participates in technical interviewing component of the recruiting and selection process for new team members.
• Contributes in technical depth areas to the related technical communities inside and outside Microsoft
• Proactively seeks and pursues opportunities inline with strategic local Premier initiatives.
• Actively participates in the realization of the local team's goals. Takes initiative to help peers.
• Sets an example of excellence as a Microsoft representative, enhancing the company's image and reputation through his/her credibility, preparation, and commitment.
Specific Duties of this Position (include but not limited to):
Deliver a high quality customer and partner experience through timely and effective response and resolution to customers. Ensure the success of Microsoft products within customers' IT operations by providing deep technical skills for proactive and reactive delivery that involve technically complex or politically sensitive situations in large, enterprise-scale environments.
Provides strategic vision and guidance for successful implementation of customer solutions through developed trusted advisor relationships and successful integration of Microsoft products into customer engagements.
Collaborate with internal groups and teams, partners, industry (account teams, product teams, CSS, PFE, MCS, COE)
*Responsible for providing high-availability assistance and/or on-site requiring travel.
• Makes good, timely decisions in complex situations with uncertainty or pressure on a consistent basis. Determines most effective method of problem resolution by utilizing internal resources when necessary. Decision characteristics include: impact to customer business value where engaged, impact to Microsoft revenue where engaged.
• Consistently applies “lessons learned” to current decisions. Uses a mixture of analysis, business acumen, experience and judgment to make high level decisions when necessary.
• Helps others think through the impact of decision alternatives. Quickly and efficiently sorts through data to identify key issues or variables to consider in making critically important strategic decisions.
• Understands tactical business fundamentals and incorporates them into solving business issues.
• Understands technical trends of customer implementations of Microsoft Enterprise products.
• Acts as a trusted technical advisor with respect to technical specialty.
• Communicates strategic customer opportunities to local Premier stakeholders.
• Participate in proactive account management, planning and strategy for targeted accounts.
• Aware of changing market and industry opportunities and providing feedback on these opportunities to the account team and/or internal management.
• Cultivates trusted advisor relationships with Premier customers.
• Engages with customer's key business decision makers on tactical opportunities to mobilize the correct Microsoft resources. Relationships are across customer groups and/or segments on their most difficult, tense and high-pressure issues to accelerate customer adoption and productive use of Microsoft products.
• Develops relationships with internal technical specialty groups and representatives (peers, Premier, MCS, CSS, CPR, Product Groups).
Oferta 4:
Ready to focus on being the expert with a single product, technology, or solution space in complex environments? Want to product knowledge to customer business solutions that impact to the bottom line of the company? Interested in leveraging your technical skills to create innovative customer solutions? Are you interested in having first-hand knowledge of the roadmaps for the broadest and most innovative technology stack available in today and tomorrow’s marketplace?
Microsoft Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies. We are a global team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, Serving as the customer advocates within Microsoft and Driving customer-centric product improvement.
The Consultant in Enterprise Services delivers technical solutions to customers allowing them to maximize their investment in Microsoft technology. Building upon solid IT project experience relative to their level, these consultants will work with Microsoft's partners to assist customers in:
The delivery of high quality engagements around Microsoft's solution areas, technologies and products in diverse client environments.
Stabilizing developed solutions using Microsoft methodologies in complex customer environments.
The design and development of integrated solutions using the latest Microsoft products and technologies.
Understanding the relevant application development, infrastructure and operations implications of the developed solution.
Knowledge, Skills, and Abilities
Analytical Problem Solving
Building Customer/Partner Relationships
Confidence
Cross-Boundary Collaboration
Impact and Influence
Interpersonal Awareness
Services Project Management
Strategic Insight
Product & Technology Expertise
Infrastructure in general: Microsoft Server O.S., Microsoft Client O.S., Network Communications.
Specific Product Knowledge/experience: Virtualization, System Center Family (System Center Operations Manager, System Center Configuration Manager, System Center Data Protection Manager, …), Messaging, … General knowledge in some Microsoft products.
Network and Op. System Security.
Value Selling
Dealing with ambiguity
Training and Certifications
Must have a degree in Computer Science or Engineering, or equivalent work experience.
At least 1 - 3 years related IT experience.
Work experience should involve technical consulting, development, and deployment
Must have a proven record of delivering business value.
Role Specific Characteristics May Include
Candidates must have a deep understanding of markets, customers, and technology; have the background to provide leadership in the practice and a demonstrated effectiveness in consulting and client management.
Candidates must have deep understanding of customer and partner business and IT environment, and have demonstrated skills creating architecture and deploying technology to solve business problems.
Candidates must have industry leading depth knowledge of subject area, and have demonstrated analysis and communication skills connecting technology and business problems.
Oferta 5:
Job Title: Students for a 6 months Sharepoint Project
We are looking for students finalizing computer science students in order to create a group taking the incoming cases in Support Area. This people will receive call from screeners and they will do case scoping and they will start troubleshooting steps. Their job will be clearly differentiated from other technical jobs. They will realize first contact and they will be under constant supervision of a full time employee. They will escalate the case to full time employees if they are not able to provide resolution in 5 business days. No knowledge about SharePoint is needed because they will be instructed by our people. They need to have fluent in English because they will work for all WE area. This program will be over in six months and it will be a good opportunity to bring new talent to Microsoft if these students are successful doing the job.
Los interesados contactar con ella en: v-lahues@microsoft.com
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